WHISTLEBLOWING CHANNEL

The Whistleblowing Channel, as part of the internal information System, is a means that CaixaBank Group makes available to the supplier and any person who works for or under their supervision to facilitate the confidential and agile communication of facts likely to be contrary to the provisions of the Supplier Code of Conduct, including those assumptions constituting fraud and even criminal. The System, adapted to the requirements of Law 2/23, it allows both nominative communications, that is, with identification of the informant, and anonymous communications.

This Channel is accessible 24 hours a day, 365 days a year from any device and in several languages through the following forms of access:

§  Corporative platform accessible clicking HERE .

§  E-mail: Whistleblowing Channel.

§  Postal mail: Av. Diagonal, 621-629, Z.I. – 08028, Barcelona (for the attention of Compliance Department de Compliance – Direction of Regulatory Risks and Group).

At the request of the interested party, disclosures can also be presented through a face-to-face meeting, for which the request must be directed through one of the communication channels mentioned above.

The supplier is responsible for taking the appropriate actions to inform anyone who works for or under their supervision of the existence of this Channel.

More information in  Sustainability – Culture responsability.

CONSULTING CHANNEL

Group CaixaBank also makes available to the supplier a Consulting Channel through which specific doubts regarding the application, interpretation and fulfillment of the Supplier Code of Conduct can be sent.

Email:

Consulting Channel

Post mail:

Av. Diagonal, 621-629, Z.I. – 08028, Barcelona (for the attention of Compliance Department de Compliance – Direction of Regulatory Risks and Group).

This is not the appropriate channel to carry out operational procedures of the service or for the formulation of doubts or communication of incidents that must be addressed to Supplier Support.